FAQs
Have Questions? We've Got Answers.
At Finesse Fine Jewelers, we’re here to make your shopping experience exceptional — whether you’re designing a custom piece, shopping for the perfect gift, or learning about diamond quality. Explore our frequently asked questions below or reach out to our Brecksville showroom for personalized help.
Frequently Asked Questions – Finesse Fine Jewelers
Where are you located?
We are proudly located in Brecksville, Ohio, and have been serving the local community for over 20 years. Visit us in-store or shop online for timeless fine jewelry and custom designs.
Do you offer custom jewelry design?
Yes! Our expert jewelers specialize in creating one-of-a-kind custom pieces tailored to your vision. Whether it’s an engagement ring, heirloom redesign, or personal statement piece — we’ll bring your ideas to life.
Are your diamonds certified?
Absolutely. Many of our diamonds are GIA-certified and come with detailed information on cut, color, clarity, and carat weight to ensure transparency and trust in every purchase.
Do you offer jewelry repair or resizing?
Yes, we offer professional jewelry repair, ring resizing, cleaning, and appraisal services. Simply bring your item into our Brecksville showroom for a complimentary evaluation.
Is everything you sell in stock?
Most of our collection is available and ready to ship. Some custom and specialty pieces may require additional time. If you need something urgently or made to order, please contact us for personalized assistance.
Do you ship nationwide?
Yes, we ship throughout the United States with secure, insured delivery options. Free shipping is available on most orders. Local pickup is also available from our Brecksville location.
How can I contact you?
You can reach us by phone, email, or through our website’s contact form. Our friendly team is here to help with product questions, design consultations, and service inquiries.
What shipping methods are availbale?
We offer secure, insured shipping through trusted carriers such as UPS, FedEx, and USPS. You can choose from Standard, Expedited, or Overnight delivery options during checkout. All orders include tracking and are carefully packaged for safe arrival. Most domestic orders qualify for free shipping, and we also offer in-store pickup at our Brecksville, Ohio location.
How long will it take to get my package?
Delivery times depend on the shipping method selected at checkout. Standard shipping typically takes 3–5 business days, while Expedited and Overnight options are faster. Orders are usually processed within 1–2 business days. Custom or made-to-order pieces may require additional time. You’ll receive a tracking number as soon as your order ships so you can follow its progress every step of the way.
Do you ship internationally?
At this time, we primarily ship within the United States. However, if you're interested in international shipping, please contact us directly. We’re happy to explore options for secure, insured delivery to select countries on a case-by-case basis. Additional shipping fees, customs duties, or taxes may apply based on your destination.
What payment methods are accepted?
We accept all major payment methods supported by Shopify to ensure a secure and convenient checkout experience. These include Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. You can also take advantage of buy now, pay later options through Shop Pay Installments, which allow you to split your purchase into interest-free payments over time. All transactions are encrypted and secure for your peace of mind.
Is buying on-line safe?
Yes, buying online from Finesse Fine Jewelers is completely safe. Our website is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. We also partner with trusted payment providers like Shop Pay, Apple Pay, and major credit card companies to ensure every transaction is secure. Your privacy and security are our top priorities, and we never share your information with third parties.